Answer routine questions, make business knowledge easier to access and hand complex cases to your team.
Answer common questions around the clock.
Help customers find product, service and policy information through a chatbot grounded in your approved business knowledge.
Reduce repetitive support work.
Handle routine enquiries and pass complex or sensitive cases to your team with the conversation context, reducing repeated explanations.
Make specialist knowledge easier to access.
Search approved documents and research sources to produce cited answers and summaries for customers, community members or internal research teams.
Sample data: the Customer Support Agent reads seven questions, answers four routine ones from your knowledge, hands three to your team with context and drafts a cited answer for review.
What we can achieve
Targets we agree with you and measure against your baseline in the pilot, backed by published research.
- 50%
- shorter first-response time
- Give customers a useful initial answer sooner, rather than just an automated acknowledgement.
- 40%
- fewer routine cases requiring human handling
- Resolve more common enquiries through self-service, while escalating complex or sensitive cases with their context.
- 30%
- less knowledge-research time
- Help support staff and research users find relevant, source-backed information across approved documents.
Backed by research
Fisher & Paykel resolves more appliance issues with Agentforce
Fisher & Paykel improves self-service resolution with AI — Salesforce
Salesforce’s September 2026 case study reports that Fisher & Paykel’s self-service resolution rate increased from approximately 30% with its previous chatbots to 80% with Agentforce—a 50-percentage-point improvement. The agent provides guided troubleshooting and transfers cases beyond its scope to human representatives.
What would you get done with fewer repetitive tasks?
Tell us what slows your team down. We will help you identify a practical starting point for AI automation.